Medical Centre Charter
Mead Medical strongly believe that the relationship between a patient and his or her health provider is based on a two-way understanding, acknowledging that we both have a responsibility to each other. The following charter outlines what we undertake to do and gratefully request your participation.
Appointments We endeavour to work to an appointment system. However delays can be experienced due to patients not booking an appointment time suitable to their needs. To assist us please tell the receptionist if you think you will need longer than 10 minutes, eg more than one problem and for medicals.
Patients who are particularly ill should notify staff on arrival, so that they can be made as comfortable as possible until seen by the doctor.
For the elderly and the sick, we kindly ask parents to keep their children under control. Please, remember this is a doctors’ surgery.
Any patients who swear at, or abuse the clerical and nursing staff, will be politely but firmly invited to find another surgery to attend.
Only the most extenuating circumstances may be taken into consideration.
Patients who miss an appointment, and do not give reasonable notice of cancellation, will be invoiced a fee of $17 per missed appointment. Reasonable time is more than one hour, unless unforeseen circumstances occur. Please note, this fee includes each and every failed attendance, and has become necessary due to the excessive number of patients who make an appointment and then simply do not come. This prevents others from having an appointment to see the Doctor. Over the years this has cost the practice a lot of lost revenue which becomes one of the factors to consider when we are forced to increase our fees.
No responsibility is taken for injuries to children if they are not suitably disciplined